faq

How do I get the Luxe Box?

To get the Luxe Box, join the in-world group during the 1st – 15th of the month. Group enrollment closes at midnight SLT on the 15th. The Luxe Box is then distributed through group notices to all members in the group.

Do I have to be in the Luxe Box group to get the Luxe Box?

Yes. In order to receive the current month’s Luxe Box, you must be a member of the group. In order to purchase any previous Luxe Box in the boutique, you must be a member of the group. You must re-join the group every month that you wish to receive the box.

How much does it cost to join?

Our first Luxe Box will be at a reduced promotional price of L$1,000. Be sure to grab this deal before it’s too late!

What is the boutique?

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What day do I get my Luxe Box?

Group enrollment closes on the 15th of every month. Once the group is closed, a notice will go out on the same day (the 15th) with your Luxe Box HUD attached.

How many items am I guaranteed?

You are guaranteed at least 1 item from each brand participating in the Luxe Box. That gives you a total of at least 12 quality items in a single Luxe Box.

Can I still get a Luxe Box even if I miss joining the group?

Group enrollment closes on the 15th of every month. If you miss enrollment for a particular month, you can join the next month starting on the 1st and visit the boutique to purchase a previous Luxe Box.

I joined the Luxe Box group but missed the notices. Can I still get the box I paid for?

Second Life group notices expire after 2 weeks. In case you have joined Luxe Box and have missed the group notice with your Luxe Box attached, you can go to the boutique and retrieve the box for free until the end of the month.

Can I buy more than one month of Luxe Box in advance?

No. You must re-join the in-world group every month you wish to receive the Luxe Box.

Can I gift a box?

You cannot gift the Luxe Box at this time.

How do I become a Luxe Box designer?

Thank you for your interest, but Luxe Box is not looking for designers.

Can I blog for Luxe Box?

Thank you for your interest, but Luxe Box is not looking for bloggers.

I changed my mind about wanting the box. Can I get a refund?

There are no refunds given, no matter the circumstance. Please be mindful of this when joining the group.

I didn't like the items I received. Can I get a refund?

The Luxe box contents are meant to be a surprise, there are no refunds given, no matter the circumstance. Please be mindful of this when joining the group.

However, feel free to leave any constructive feedback for us using the contact form at the bottom of this page!

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